- 1357 G. Masangkay St., Sta. Cruz, Manila
- Tel: 8-254-1111 | 8-863-2500
- MetroMedOFFICIAL
Patient and Visitor Guide
- Proceed to the Emergency Room (ER) for proper assessment by our ER doctor. You will be informed by the doctor if it is necessary for you to be admitted for further diagnosis and treatment.
- If determined that you are subject for admission, you – or your companion – will be guided on how to settle the ER charges and provide the required initial deposit prior to admission.
- Once payment has been made, your companion will be advised to proceed to the Admitting Department and present the ER Order of Admission to the admitting personnel for confirmation of your diagnosis/need to be admitted.
- For isolated cases, the patient will receive a message or a call from a representative from the Admitting Department to ask for relevant patient information in order to process the individual’s admission.
- Your companion will be advised to fill-out your admission form.
- Your companion will be advised to read a Contract of Admission, as well as the Patients’ Rights and Responsibilities. The admitting personnel will explain the documents to your companion, prior to asking your companion to sign the Contract of Admission on your behalf.
- The Admitting Personnel will ask your companion to select a room category, survey the actual room, and head back to the Admitting Department to confirm the selection of the patient room.
- Transfer to the preferred room category will depend on room availability.
- Once you have been admitted, the admitting personnel will provide all the admitting documents (not including the PhilHealth forms) to your companion and advise him/her to return to the Emergency Room and hand over the documents to the ER Staff.
- The ER personnel will endorse you to your designated Nurse Station.
- An admission Kit will be provided to you once you have been transferred to your room.
- You will be advised to always wear your patient wrist band during your entire stay in the hospital.
For HMO cardholders or employees of companies with a corporate account with the hospital:
- Present your HMO Card upon admission to find out the amount that your HMO will cover.
- Present your Letter of Authorization (LOA) and Employee ID to confirm if your company has an affiliated corporate account.
- Proceed to the Admitting Department, and present the following:
- Order of Admission
- Order to Admit Form (to be filled-out by your Attending Physician)
- Senior ID or PWD ID, to avail of corresponding discounts
- You – or your companion – will be advised to fill-out your admission form.
- You/your companion will be advised to read a Contract of Admission, as well as the Patients’ Rights and Responsibilities. The admitting personnel will explain the documents to you/your companion, prior to asking you/your companion to sign the Contract of Admission.
- The Admitting Personnel will ask you/your companion to select a room category, survey the actual room, and head back to the Admitting Department to confirm the selection of the patient room.
- Transfer to the preferred room category will depend on room availability.
- You will be asked to provide the required initial deposit prior to admission.
- Once you have been admitted, an admitting attendant will assist you to your room.
- An admission Kit will be provided to you once you have been transferred to your room.
- You will be advised to always wear your patient wrist band during your entire stay in the hospital.
For HMO cardholders or employees of companies with a corporate account with the hospital:
- Present your HMO Card upon admission to find out the amount that your HMO will cover.
- Present your Letter of Authorization (LOA) and Employee ID to confirm if your company has an affiliated corporate account.
CHARITY ADMISSION
- Patients admitted for charity purposes do not need to undergo COVID-19 testing or be fully vaccinated for COVID-19 prior to admission.
BREAKFAST – 7:00 AM – 8:00 AM
LUNCH – 11:30 AM – 1:00 PM
DINNER – 5:00 PM – 7:00 PM
Only meal requests made during the scheduled meal distribution timetables (as indicated above) shall be accommodated.
Visiting hours for family and friends of adults admitted in patient rooms are from 9:00AM to 11:00AM, and 5:00PM to 7:00PM.
Aside from the patient’s companion, only two (2) visitors are allowed to visit an adult patient who is admitted in a private room at any given time.
For adult patients who are admitted in semi-private rooms or wards, while a maximum of two (2) visitors shall be allowed, only one (1) visitor can enter the room at any given time as a courtesy to the other admitted patients.
For patients admitted in the Intensive Care Unit (ICU), only one (1) visitor is allowed to enter the room at any given time. Family and friends are advised to limit their visits to allow the patient to recuperate and get enough rest.
Wearing of face masks inside the hospital is still MANDATORY, especially for the following groups of individuals:
- Pregnant women
- Elderly
- Immunocompromised individuals
- Unvaccinated individuals: and
- Symptomatic individuals
For inquiries regarding admission, you may contact the Admitting Department at 8863-2500/8254-1111 ext. 2090 & 2091
1. Rapid Antigen Testing (RAT) shall be performed on patients who have respiratory symptoms and/or fever (regardless of vaccination status).
2. The following individuals do not need to undergo mandatory Covid-19 testing (RAT):
a. Patients who are scheduled for minor or major surgical/OB procedure;
b. Patients who are scheduled for/wish to avail diagnostic testing;
c. Patients who are scheduled for chemotherapy; or
d. Unvaccinated patients or companions
For timely processing of your PhilHealth benefits, kindly accomplish the following forms before being discharged:
- Updated PhilHealth member data record
- Claim Signature Form (CSF)
- Claim Form 2 (CF2) / Claim Form 3 (CF3), for maternity patients
The billing department may not be able to deduct the patient’s PhilHealth benefits from the hospital bill if the aforementioned documents have not been accomplished prior to discharge.
All room reservations must be coursed through the Admitting Department; otherwise, such will not be considered as valid reservations.
A room can only be reserved for 2 hours. If the patient has not been admitted during this time, the room may be assigned to another patient.
The Admitting Department shall take into consideration room availability before finalizing a reservation. If the requested room classification is confirmed to be fully occupied, the Admitting personnel will instead put the patient on the wait list for a later transfer once a room in the patient’s preferred classification is already available.
- All requests for room transfers must only be coursed through the Admitting Department.
- To avoid a double room charge, the patient or companion must inform the Admitting Department of the request for a room transfer before 12:00 Noon.
- A Transfer fee of ₱ 150.00 shall be charged upon the transfer of the patient to the new room. (The transfer fee will be waived if it is determined that the patient’s current room has deficient or malfunctioning fixtures or amenities).
- The Admitting Staff will inform the patient or companion once the preferred room/room classification is already available, and shall prepare the patient for transfer soon afterwards.
As a patient, you have the right:
- To be informed of your rights as a patient in a manner that you can easily understand;
- To know the names of the doctors and staff who will be involved in your care while at the hospital;
- To receive information pertaining to your illness, diagnosis, proposed treatment, and prognosis;
- To actively participate in decisions about your treatment, its benefits, costs, potential side effects, and other risks;
- To refuse treatments, and be informed of the effects and consequences that may result from your refusal to receive treatment;
- To choose the attending physicians who will manage your treatment while at the hospital;
- To ask for a second opinion, and receive multiple treatment options relevant to your present condition;
- To receive all the needed information in order for you to make informed decisions prior to signing the consents for proposed treatments and procedures;
- To designate a legal representative in case you are unable to provide consent due to age requirements, poor health, and neurologic incapacitation.
- To receive medical care:
- That is appropriate to your medical condition, and consistent with the terms of your informed consent;
- That takes into consideration your beliefs, preferences, values, race, disability, and socioeconomic status;
- That is delivered with respect, consideration, and compassion;
- In a clean and safe environment;
- To participate in all decisions relevant to your treatment, and discharge from the hospital;
- To privacy and confidentiality of all your personal records and information in accordance with data privacy and national security laws.
- To receive a written discharge plan – which includes instructions, descriptions, and schedules of intake of home medications, as well as guidance regarding follow-up visits with your doctors – free of charge;
- To obtain copies of the results of your laboratory examinations and other diagnostic procedures that were performed while you were admitted upon securing a clearance with your admitting physician;
- To receive an itemized billing statement, including an explanation of all hospital expenses incurred during confinement;
- To file a complaint through the proper channels – without fear of reprisal – about the care and services that you have received from the hospital, and receive a response from the hospital regarding your complaint after a reasonable amount of time.
As a patient, you are obliged:
- To provide the hospital with complete and true information about yourself, and your health history (e.g. full name; address; contact numbers; date of birth; insurance/HMO provider; name of person to contact in case of emergency; past illnesses; medications taken; treatments, and surgeries undergone; and all known allergies, among other pertinent information);
- To take good care of your belongings during your hospitalization and not to leave your valuables unattended, as the hospital will not be responsible for any theft or loss of personal property;
- To observe, and abide by all hospital rules and regulations;
- To be considerate of other patients, and comply with policies regarding visiting hours and other hospital policies that facilitate the recuperation of all patients;
- To be mindful of the degree of noise emanating from your room, and any possible disturbance it may cause your fellow patients;
- To abide by the NO FIREARMS policy;
- To comply with the NO SMOKING policy;
- To adhere to the environment protection and hazard policies of the hospital, and dispose your trash in the appropriate color-coded trash bins for easy waste segregation;
- To treat all the hospital staff – as well as other patients, their companions, and their visitors – with courtesy and respect;
- To be knowledgeable of your insurance policies, especially the maximum amount of coverage provided to you for hospital expenses and doctors’ professional fees, and be well-informed about the pre-approval process and the services covered under the policy.
- Only admitted patients are entitled to get a Parking Coupon Discount.
- Admitted patients may avail of the parking coupon from the Admitting Department.
- Only one (1) parking coupon will be issued to the patient/companion in charge of the patient’s account.
- The coupon shall be valid from the time of admission.
- There is a flat rate of Php 100.00 per 24hrs/per entry.
